The participant from India is going through issues withdrawing his winnings due to ongoing verification. We rejected the grievance because the player breached the casino's T&Cs by supplying false own documents for 'KYC' verification.
We ship the payments asked for and if there is a amount exchange, regrettably we do not need a say in it. Our participant advocacy crew is in continual education to provide the absolute best answers to our buyers.
Ok my last evaluation, guarantee casino Expert. Right after actively playing as a result of in excess of 10k I've a give a large thumbs down on Ducky. I received initially but like Other individuals have reported, they have to have different betting profiles in which you get fewer. Now I'm acquiring rarely any epic or buffalo wins above A huge number of spins. And once you do get, For those who have used any type of marketing, you either have insane necessities or maybe a Restrict on what you really earn. Case in point, I was on their 'huge winners' banner on their own house website page 4 occasions with wins from $5.5k to $eight.5k. Exactly how much did I basically withdraw from These $23k+ significant wins? Absolutely nothing. One particular run I'd around $5k but was restricted to a max payout of $750 thanks to a marketing. A different I'd over 10k but was restricted to a $2500 payout.
Once the player lodged a criticism with us, we had initiated a dialogue with the casino. Finally, the casino paid out the participant's winnings by means of Bitcoin, citing a problem With all the banking account specifics as the reason for the hold off. The issue was then solved.
On the other hand, Irrespective of extending the response deadline, the player did not reply to our inquiries. Consequently, we were being not able to move forward Using the investigation or give a resolution due to lack of communication through the participant's conclude.
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The player in the US received within a bingo match, but her get disappeared. We’ve turned down this complaint inside our system as a consequence of an absence of evidence.
The casino's agent said which the withdrawal was processed and will be completed in just 24 several hours. The player later on verified receipt from the payment. The criticism was marked as settled.
Photograph #1: The quantities and name on the card look to are already subjected to typical have on and tear, resulting in pale numbers and scratches about the identify.
Casinos having a Below ordinary Security Index typically have an unfavorable ratio of their quantity of visitors to relevant grievances submitted by players. It means that this casino has most likely treated some players unfairly in past times. Submitted: 26 Apr 2020
I bought to the highest tier and so they stopped furnishing any deposit bonus, Regardless of the allegedly always offered daily bonuses. Right after Substantially back and forth with customer support they said I was a skilled player, สมัครสมาชิก duckystar my account showed distinct.
The player from your US had faced verification issues Using the casino. They claimed to get sent the demanded bank assertion a number of instances, nevertheless the casino had declared it unreadable. The participant thought they ought to are already verified and received their $250 winnings way back.
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The player's withdrawal is delayed for over 2 months. Player stopped responding to our issue thus the complaint was rejected.